ark

Data deletion

Last updated: September 17, 2026

This page explains how to request deletion of your data from KarkCRM, a CRM and WhatsApp customer-service platform companies use to talk to their customers. Requests are free and require no account or login.

1. Request by e-mail (anyone)

Send an e-mail to contato@karkcrm.com.br with the subject Data deletion and include:

  • the WhatsApp number (with country and area code) or the e-mail used in the conversation;
  • the name of the company you talked to, if you know it;
  • whether you want everything deleted or only part of it (call recordings only, say).

We acknowledge the request within 5 business days and complete the deletion within 30 days. Before deleting, we confirm the request comes from the data subject or their representative: we may ask for a simple confirmation from the same number or e-mail. There is no fee and we do not ask for documents beyond that check.

2. Delete it yourself, inside the CRM

If you use KarkCRM at your company you do not need to ask us: delete the lead, the contact, a note or a single message on the screen where it appears. Deletion applies to that organization's data and takes effect immediately.

  • Contact or lead: open the record and use Delete. The whole conversation, media, notes and tasks go with it.
  • User account: an administrator removes the user under Settings, Users.
  • Whole organization: the administrator requests closure at contato@karkcrm.com.br, and we erase the organization's database, media and backups within the periods in item 1.

3. Data received through WhatsApp

When a company serves customers over WhatsApp using KarkCRM, we receive and store on its behalf the phone number, the profile name and the message content (text, image, audio, video, document and location). A deletion request removes:

  • the messages and files exchanged in the conversation;
  • the contact, the lead, notes, tasks and call recordings;
  • the internal records linking your number to the conversation.

If the company that served you disconnects its number from KarkCRM, we also stop processing that channel's data. Deleting here does not erase the conversation in the WhatsApp app on your phone, nor the data held by Meta, which follows Meta's own policy.

4. What may be retained

Backup copies are overwritten in the normal cycle, within 90 days of the deletion. We also keep, for the period the law requires, application access logs (article 15 of the Brazilian Internet Civil Framework) and the tax and contract records of the subscribing company. Those records do not include the content of your conversations.

5. Other rights

Beyond deletion, you may request confirmation of processing, access, correction, anonymization, portability and withdrawal of consent under the Brazilian General Data Protection Law (Law No. 13,709/2018). Use the same e-mail address above. What we process and why is described in the Privacy Policy.

Who handles the request

KarkCRM is the platform that hosts the data. When the request comes from someone served by a client company, that company is the data controller and we act as processor on its instructions.

  • Operated by: Web Sellers Consultoria (product KarkCRM)
  • E-mail: contato@karkcrm.com.br
  • Address: Rua Boaventura 1167, Belo Horizonte, MG, 31270-020, Brasil